*Shoe Palace*
Even though they have had huge success as an internet based company, they realized how their online-only status was hindering their business. "I think [the customer] wants to be able to come in and get a sense of the environment, since really, being in a store allows you to do things. You're able to give people an experience across multiple senses. It's like the difference between having a relationship over email and once in person. It really allows the brand to come to life in a much more tangible way,” as per Jennifer Gosselin, the SVP and General Manager of Piperlime. |
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